How Full-Service Property Management Puts Tech to the Test
Remember the days of camping out in a rental office waiting to check in for hours, only to be turned away because your property wasn’t ready yet? Those memories belong in the past.
Thankfully, over the past decade, the convenience and security of contactless check-in technology has caught on with professional property managers. It’s important to remember, without thoughtful contactless guest processes in place, property management companies run the risk of losing out on a positive guest experience.
Beach Vacations is unique in the ability to incorporate contactless guest features without losing personal support. The following provides insight into the Beach Vacations process:
Contactless Check-In
Regardless of a guest booking through channels such as VRBO or Airbnb, or direct bookings, contactless check-in reroutes time previously spent on a check-in routine to important guest services such as special requests, quick responses, and high-quality guest experiences.
Contactless check-in will also become more common post-pandemic. Even though travel may return to pre-pandemic volume, the safety measures are here to stay.
These features serve as safety precautions, but also as an easy way to adapt to the needs of today’s travelers. Not only are the check-in processes socially distanced, but this process allows guests to begin their vacation on their time and take advantage of guest services sooner.
There is a demonstrated need for contactless rental search preferences when potential guests browse properties and destinations on Google, Airbnb, and/or VRBO.
Beach Vacations will never leave a guest’s request or need unattended. This is why Beach Vacations is unique to the property management industry. The local authority and presence, coupled with contactless capabilities allow for scenarios such as this:
Real Scenario: A guest checks in independently via a unique smart lock code sent to their Beach Vacations mobile app. This guest soon realizes they have a need or request which is promptly responded to and filled by our local 24/7 support. This experience provides freedom and flexibility, without sacrificing security and support.
Smart Locks
Due to an increase in demand, smart locks and keyless entry quickly transitioned from a luxury to a necessity. Smart locks and keyless entry benefit both the guest and property owner by eliminating the risk of key copies and providing a check-in code unique to each party.
Beach Vacations property owners benefit from the onboarding process where our team provides recommendations for how to optimize the overall guest experience. It is in these conversations where smart locks and keyless entry, alongside additional Smart Home features, would be discussed.
ID Verification
Prior to confirmation, Beach Vacations screens a multi-vendor “bad guest” database. This database not only prevents damage claims or guests flagged for false identities from booking but also eliminates the need to verify and copy IDs at a check-in desk.
How does this screening process work? Guest screening relies on a robust algorithm to guide the risk rating of a potential guest. Relying on factors such as chosen date, unit preference, and guest history, the Beach Vacations team is able to confidently determine who to monitor and who to deny a reservation.